Nordics
In-house service engineers centrally located for the Nordic market, covering all of Sweden and Finland with spare parts in stock for rapid response.
Commissioning, calibration and ongoing service. From our own engineers.
We take responsibility for the instrument throughout its entire lifecycle.
Our commitment does not end at delivery. We install the instrument, calibrate it on an ongoing basis, train your operators, and respond to operational disruptions. We offer service contracts with annual planned service for improved operational reliability.
Our support offering, from commissioning to long-term service.
We take responsibility for the instrument throughout its entire lifecycle. Here are the six areas we cover, from initial start-up at your site to ongoing calibration, remote support, and training.
On-site commissioning
Our technicians install the instrument at your site, set parameters for the process, and verify function before handover.
Remote commissioning
For instruments capable of remote configuration, we offer a faster and cost-effective start-up without an on-site visit.
Remote support & troubleshooting
We resolve many downtimes via remote connection so you can get back up and running without waiting for a technician's visit.
Periodic calibration
Traceable calibration according to the agreed cycle. Calibration certificates are documented against your quality systems.
On-site repair & spare parts
Repairs are normally performed on site at your facility by our technicians. Spare parts are stocked in the Nordics for delivery within 24–48 hours.
Operator training
Practical training on the instrument, its calibration, and daily maintenance. Quick start guides and maintenance schedule included.
Do you need to service an instrument now?
Submit a service request in under 2 minutes. We will respond within the promised timeframe based on your urgency level.
What is included in a service contract.
We offer service contracts with annual planned service by our own engineers, for improved operational reliability and stable measurement quality over time. The scope is tailored to the instrument, application, and criticality of your operations.
What is included
- On-site commissioning, installation, parameterisation and verification at your site.
- Factory calibration upon delivery against certified reference materials.
- Annual planned service with calibration and verification as per agreement.
- Support by telephone and e-mail during working days.
- Service visit upon fault report within the agreed response time.
- Original spare parts and consumables from our suppliers.
- Operator training for your staff as an optional add-on.
The work process, step by step.
Our collaboration with you begins before the instrument is ordered and continues for the duration of the agreement. Here are the seven steps.
1.
Needs analysis
We review your processes, applications, and precision requirements. Together we define which instrument is the right fit and which service arrangement suits you best.
2.
Configuration and delivery
We specify the instrument according to your requirements and manage the logistics all the way to your facility.
3.
Commissioning
Our technicians install the instrument on-site, adjust parameters to your process, and verify function before handover.
4.
Operator training
Your operators receive hands-on training on the instrument, its calibration and daily maintenance. Scope is tailored to the instrument and service contract.
5.
Periodic calibration
We return according to the agreed cycle for traceable calibration and functional checks. Calibration certificates are documented according to your quality systems.
6.
Troubleshooting
In the event of an operational disruption, our technicians respond within the timeframe specified in your agreement. Spare parts are stocked in the Nordic region for rapid delivery.
7.
Long-term monitoring
We follow up to ensure the agreement matches your operational needs over time. When conditions change, we adjust the level or scope.
Service from our own engineers across the Nordics.
Our service engineers are centrally located for the Nordic market, with spare parts in stock and scheduled on-site visits within the response times set by your agreement.
Spare parts
Central Nordic warehouse with standard delivery within 24 to 48 hours for most components.
Specialist instruments
For complex cases, we have access to the manufacturers' global service network.
Service for instruments from five manufacturers.
Our service agreements cover instruments from KPM Analytics, Nittoseiko, NIC, Preekem and Katanax. Each service technician has specialist expertise in the equipment we supply.
Pulp and paper
Nittoseiko (lab analysis of halogens, sulphur, nitrogen), NIC (mercury) and KPM Analytics (on-line moisture measurement).
Metallurgy and smelting
Katanax (fusion), Preekem (microwave digestion), Nittoseiko and NIC (lab analysis).
Refining and petrochemicals
NIC (mercury analysis) and Nittoseiko (lab analysis of halogens and sulphur).
Environmental labs
Preekem (microwave digestion), Nittoseiko (halogens) and NIC (mercury).
Bakery and snacks
KPM Analytics (on-line NIR for moisture, fat and protein and Mixolab and Alveolab for dough and flour rheology).
Consumables, spare parts, and stock-holding.
Original consumables and critical spare parts from our suppliers, ordered separately or included in the service contract. For customers with high uptime requirements, we stock the most business-critical items in the Nordic region.
ConsumablesSpare partsStockholding
fusion (Katanax)
Platinum and graphite crucibles, moulds, lithium tetra-/metaborate flux and non-wetting agents (LiBr/LiI) for automated fusion prior to XRF.
Spare partsConsumablesStockholding
Microwave digestion (Preekem)
TFM and PTFE digestion vessels, safety membranes (rupture discs), gaskets, pressure sensor seals, and inserts for all rotor models.
ConsumablesSpare partsStockholding
Rheology & NIR (KPM Analytics)
Spare parts and consumables for KPM rheology instruments, sensors, measuring cells, seals and calibration standards. Lamps, reference plates and calibration standards for NIR analysers.
ConsumablesSpare parts
Mercury analysis (NIC)
Ceramic sample boats, gold amalgamation traps, catalyst and reduction tubes, desiccants and carrier gas accessories for the MA-3000 series.
ConsumablesSpare partsStockholding
Halogen, sulphur and nitrogen analysis + titration (Nittoseiko)
Spare parts and consumables for analytical instruments for halogens, sulphur and nitrogen, as well as titration equipment, absorption solutions, reagents, quartz tubes, electrodes, burettes, tubing, peristaltic pump tubing and filter elements.
Spare partsConsumablesStockholding
Furnaces and muffles (Nabertherm)
Heating elements (kanthal, MoSi₂), thermocouples (Type S, K, B), SiC plates and kiln furniture, crucibles (porcelain, alumina) and fiber insulation for muffle and chamber furnaces.
Spare partsConsumables
Climate and incubation (Memmert)
Spare shelves, door gaskets, water filters and softener cartridges (for climate chambers), USB loggers, and replacement temperature and humidity sensors for on-site calibration.
Consumables
Reagents & reference materials (AnalytiChem)
SCP Science ICP-/IC standards, CONOSTAN oil-based element standards, ULTRA Scientific certified reference materials and ready-to-use reagents, traceable to NIST/ISO 17034.
No consumables match the selected filter.
Contracted stockholding
For customers with production-critical operations we stock your most-used consumables and spare parts in the Nordic region. You call off against a pre-agreed level; we handle replenishment, forecasting and delivery within 24 hours.
Included in a service contract or available as a standalone agreement.
Request quote for consumables
Please specify supplier and product in the message.
Application support, training and method development.
It is rarely enough for the instrument to work — it must deliver the right results on the right sample. Our application specialists support you all the way from initial method setup to ongoing optimisation.
Application support
Assistance with matrix correction, calibration strategy and troubleshooting of aberrant measurement values, by telephone, via remote connection or on-site. Includes the manufacturer's application team when required.
Operator training
Hands-on training for your operators on-site, covering instrument handling, daily checks, calibration routines and troubleshooting. Tailored per instrument and shift team. Available as an option in service contracts.
Method development
We develop and validate methods for new sample types, applications, or regulatory requirements. Results are documented according to your quality routines and can be submitted to accreditation bodies.
Unsure which level is right for you?
Describe your instruments, application and anticipated needs. We will respond with a recommended service arrangement and timeline.
Request a quote for service agreements Om hur vi arbetar →